Sketchnotes: Service Design 101

Sketchnote on Service Design 101, article by Sarah Gibbons

Read this article on Service Design as this week we kicked off our Service Design project with a new team. Source: https://www.nngroup.com/articles/service-design-101/ The article helped clarify the initial haze around the differences between the traditional good oriented company to a service oriented company. As well as, how streamlining the back end services of a company eventually delivers better front end user experiences.